Frequently Asked Question's

Where Can I get more information on Dry Eye Syndrome/MGD?

How do I track my order?

On the main menu on the Help tab there is an option to track your package.

What is your return policy?

Please click this link to see full refund policy Refund policy – Bye Dry Eyes

When will my order ship?

Your order will ship the same day if the order is made before 3 p.m. eastern standard time. Any order placed during the weekend will be shipped out on Monday.

How long will it take for my order to arrive?

With standard shipping it usually takes 2-5 business days via USPS/UPS. Orders are shipped the same day if your order is made before 3pm est time.

My shipment was marked delivered but it hasn't arrived.

Please send an email to 24hrs after order shows as delivered, also check with shipping carrier.

I received the wrong item in my order?

If you received the wrong item in your order. Please send an email to with your order#, tracking# and photo of incorrect item in order to send out the correct item.

How can I modify/cancel my order?

To modify or cancel an order please send an email to with your order #.

My order arrived missing some items.

If your order arrived with items missing please send an email with order # to so we can rearrange another order.

Is my credit card information safe?

All orders placed on the site are encrypted. That means your credit card information is safe and secure throughout the transaction.